Frequently Asked Questions

1What is the minimum order?
- Small quantitieswithout customisation can be purchased in our online shop with a minimum order of 10€ at www.glueckskekse.de
- custome fortune cookies with personlised message min. 250 units
- custom printed wrapper: digital (4c) from 250 units / flexographic min. 5,000 units
- custom printed folded boxes in one of our standard formats: min. 100 units / other formats generally min. 5,000 units
2What are standard messages?
We have a collection of about 700 different messages (bilingual English/German). The collection contains a mixture of sayings, wisdoms and fortunes.
3What is the shelf life of the fortune cookies?
Generally, 7 months but sometimes longer, depending on the type of packaging film used. Please contact us, we’d be happy to advise you.
4How long can the messages be?
Maximum 3 lines per side. (about 160 characters). The reverse side can also be printed for an additional charge of 30.00€. On orders of more than 2,500 units, there is no additional charge for printing the reverse.
5What are the delivery times?
Plain wrapper (not printed): ready to ship in about 7 working days. Printed wrapper: about 2-4 weeks after final print approval. Packaged in custom folded boxes: about 6-8 weeks after final print approval.
6Can you send me a sample cookie?
If you would like a sample, please ring us at +49 7252 536318.
Please understand that we are only able to send samples to businesses: (due to the large number of requests for samples from private individuals).
7What colours are available for printing my message?
Black is the standard text colour, but the messages can be printed in any colour. We’d be happy to advise you if you need further information.
8Can I supply my own messages, and how many different messages can I use?
Up to 25 different messages are included. Additional messages are available for a small charge: 26-40 messages –> 30.00€; 41-70 messages –> 40.00€. Pricing for more than 70 different messages upon request.
9Can I have my logo printed on the messages?
Yes, but we recommend that you have us check your logo in advance to make sure that it suitable for printing on the strips. Charge for printing a logo in black and white: 9.90€. Price for printing a logo in colour upon request. Send us your logo (PDF format) along with your messages at: info@sweetandlucky.de
10What kind of wrappers are available for packaging the fortune cookies?
The wrapper can be custom printed on a minimum order of 5,000. For smaller quantities, you can choose between:
1. plain transparent wrapper (not printed)
2. a red-gold wrapper with an Asian design
3. for a small additional charge (30,00€) the cookies can be packed in either white or silver film.
Phone | +49-7252-5363-18